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What is Your Return and Refund Policy?

The return policy is based on where the products are ordered from. Below are the return policies of IMO Publishing, Human Kinetics and IMRF Publications.

 

 

 

 

IMO Publishing

IMO Publishing

Books and Products by Mail

If you have ordered products by mistake from IMO Publishing and they have arrived at your given address, they cannot be returned or refunded.

If the order was completed incorrectly by IMO Publishing, or you received damaged copies, you should let us know at bookshop@imrf.org.uk within 60 working days. We will arrange with IMO Publishing that the books will be returned and/or replaced and you will receive a refund.

IMO Publishing will not refund the postage, unless the error was made by them.


E-Products (E-books and Software)

Please note that you can only download your e-product twice! After the second attempt you need to buy the e-product again. You cannot return an e-product after purchase.

Human Kinetics

Human Kinetics

30-day Money-Back Guarantee

If you are not completely satisfied with your prepaid purchase, return it to Human Kinetics within 30 days of the date of purchase, in saleable condition, and your money will be refunded except for the shipping and handling costs.

Human Kinetics does not accept returns on opened software, CD-ROMs, and e-product purchases. 

IMRF Bookshop Publications

IMRF Bookshop Publications

E-Products

The IMRF cannot accept a return of an e-product after purchase.


Books and Products by Mail

You can return your book or other product (other than e-products) after 30 days of the date of purchase. The product should be in a saleable condition and your money will be refunded once the product has arrived at the IMRF Head Office in Scotland. We refund the post and package that is initially used to send the product to you, but we cannot except the post and package you made to send the product back to the IMRF Head Office.

Please make sure you contact the IMRF first before returning your product at bookshop@imrf.org.uk.

IMRF Bookshop Publications

Routledge - Taylor & Francis Group

Returning Products

Customers in the USA, Canada & South America

For customers in the United States, Canada and all other countries outside the European Union, products sold on this and the Routledge - Taylor & Francis Group website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged, defective or incorrect items.

Customers in the European Union

Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of the Routledge - Taylor & Francis Group products except for digital items (eg: e-Books) where the item has been downloaded. Routledge - Taylor & Francis Group also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

Cancelling before Shipping

To cancel your purchase you must contact Routledge - Taylor & Francis Group at the address below within the seven-working-day ‘cooling-off period’:

Bookpoint Ltd.
(Order Enquiries – UK, Europe, Asia, Australia & Africa)
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401
Email: book.orders@tandf.co.uk

Please note that you are responsible for postage/carriage costs of returning the items to Routledge - Taylor & Francis Group unless the item is damaged or defective, or is different to the one you ordered. As soon as Routledge - Taylor & Francis Group receives notice of your cancellation of this order, we will refund the purchase price for that item. 

For more information regarding the Routledge - Taylor & Francis Group returning policy, please visit the Routledge - Taylor & Francis Group website (new window).

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International Maritime Rescue Federation
IMRF Bookshop
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Tel: +44 (0) 1569 767405

E-mail: bookshop@imrf.org.uk

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